1. Acceptance of Terms
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and VectraGuard Security, Inc. ("VectraGuard," "we," "us," or "our") governing your access to and use of our vulnerability scanning platform, website, APIs, and related services (collectively, the "Services").
By creating an account, accessing, or using our Services, you agree to be bound by these Terms. If you are using the Services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.
2. Description of Services
2.1 Platform Overview
VectraGuard provides an automated cybersecurity platform that includes vulnerability scanning, real-time threat monitoring, compliance reporting, and security analytics. Our Services are designed to help organizations identify, assess, and remediate security vulnerabilities across their digital infrastructure.
2.2 Service Limitations
While we strive for comprehensive coverage, no vulnerability scanning tool can guarantee the detection of every possible security issue. Our Services are intended to supplement, not replace, a comprehensive security program. VectraGuard does not guarantee that your systems will be free from vulnerabilities or security breaches after using our Services.
3. Account Registration & Security
To access the Services, you must create an account by providing accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
You agree to immediately notify us of any unauthorized access to or use of your account. VectraGuard will not be liable for any loss arising from unauthorized use of your account where you have failed to maintain adequate account security.
You must be at least 18 years of age and have the legal capacity to enter into a binding agreement to use our Services.
4. Acceptable Use & Scanning Authorization
4.1 Authorization Requirement
You represent and warrant that you have proper written authorization to scan all target systems, networks, and applications that you configure within the VectraGuard platform. You are solely responsible for ensuring that all scanning activities comply with applicable laws and that you have obtained all necessary permissions from system owners.
4.2 Prohibited Activities
You agree not to use the Services to:
- Scan any systems, networks, or applications without proper authorization from the owner
- Conduct scans that intentionally cause service disruptions, denial-of-service conditions, or resource exhaustion on target systems
- Attempt to exfiltrate, steal, or misuse data discovered during scans
- Access, modify, or interfere with other VectraGuard customers' data or accounts
- Reverse-engineer, decompile, or disassemble any part of the VectraGuard platform
- Use the Services to develop a competing product or service
- Share, publish, or sell vulnerability findings without authorization from the affected system owner
- Circumvent or disable any security features or access controls of the platform
- Use the Services for any unlawful purpose or in violation of any applicable laws or regulations
4.3 Responsible Disclosure
You agree to handle all vulnerability findings responsibly. Scan results and security reports generated through our platform contain sensitive information and must be treated as confidential. You must not publicly disclose vulnerability details of third-party systems without the written consent of the affected system owner and in accordance with responsible disclosure practices.
5. Intellectual Property
5.1 VectraGuard Property
The VectraGuard platform, including all software, algorithms, scanning methodologies, user interfaces, documentation, and trademarks, is the exclusive property of VectraGuard and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Services during your active subscription, subject to these Terms.
5.2 Your Content & Data
You retain ownership of all data you provide to the platform, including scan configurations and the raw results of scans performed on your authorized systems. We do not claim ownership of your data. However, you grant us a limited license to process your data as necessary to provide the Services.
5.3 Aggregated Data
We may use anonymized, aggregated data derived from the use of our Services to improve our threat intelligence, enhance our scanning capabilities, and publish industry research. Such data will not identify you or your organization.
6. Fees & Payment
Certain features of the Services require a paid subscription. Fees are based on the plan you select and are billed in advance on a monthly or annual basis. All fees are non-refundable except as expressly stated in these Terms or required by applicable law.
We reserve the right to change our pricing with at least 30 days' notice before your next billing cycle. If you do not agree to the new pricing, you may cancel your subscription before the changes take effect.
If payment fails or is past due, we may suspend your access to the Services until the outstanding balance is resolved. You are responsible for all applicable taxes associated with your use of the Services.
7. Data Security & Confidentiality
7.1 Security Measures
We maintain industry-standard security controls to protect the data processed through our platform, including encryption in transit and at rest, access controls, regular security assessments, and continuous monitoring. For details on our security practices, please refer to our Privacy Policy.
7.2 Confidentiality
Each party agrees to maintain the confidentiality of the other party's confidential information and to use it only for the purposes contemplated by these Terms. Confidential information does not include information that is publicly available, independently developed, or rightfully received from a third party without confidentiality obligations.
7.3 Breach Notification
In the event of a data breach affecting your information, we will notify you without undue delay and in accordance with applicable data protection laws. We will provide details of the breach, its likely impact, and the measures taken to address it.
8. Warranties & Disclaimers
We warrant that the Services will perform materially in accordance with their documentation during your subscription term. If the Services fail to meet this warranty, your exclusive remedy is for us to use commercially reasonable efforts to correct the non-conformity, or, if we are unable to do so within a reasonable time, to terminate your subscription and provide a pro-rata refund.
EXCEPT AS EXPRESSLY SET FORTH ABOVE, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL DETECT ALL VULNERABILITIES, THAT YOUR SYSTEMS WILL BE SECURE AFTER USING THE SERVICES, OR THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE.
9. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL VECTRAGUARD BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICES, REGARDLESS OF THE THEORY OF LIABILITY.
OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO VECTRAGUARD DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
These limitations apply even if VectraGuard has been advised of the possibility of such damages and regardless of whether any remedy fails of its essential purpose.
10. Indemnification
10.1 Your Indemnification
You agree to indemnify, defend, and hold harmless VectraGuard and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from your unauthorized scanning activities, your violation of these Terms, your misuse of the Services, or your violation of any applicable law or third-party rights.
10.2 Our Indemnification
We will indemnify and defend you against third-party claims alleging that your authorized use of the Services infringes a valid patent, copyright, or trademark, provided that you promptly notify us of the claim and cooperate in its defense.
11. Term & Termination
These Terms are effective from the date you first access the Services and continue until terminated. Either party may terminate for convenience with 30 days' written notice. Either party may terminate immediately if the other party materially breaches these Terms and fails to cure such breach within 15 days of written notice.
Upon termination, your right to access the Services will cease immediately. You may request export of your data within 30 days of termination, after which we will delete your data in accordance with our Privacy Policy.
The following sections survive termination: Intellectual Property, Confidentiality, Limitation of Liability, Indemnification, and General Provisions.
12. Service Availability
We target 99.9% uptime for the VectraGuard platform, excluding scheduled maintenance windows. Scheduled maintenance will be communicated in advance whenever possible.
We are not liable for service interruptions caused by circumstances beyond our reasonable control, including but not limited to internet outages, third-party service failures, natural disasters, or government actions. If the Services are unavailable for an extended period, you may be eligible for service credits as described in your subscription agreement.
13. Modifications to Terms
We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on our website and, for significant changes, by email at least 30 days before they take effect. Your continued use of the Services after the effective date of the revised Terms constitutes your acceptance. If you do not agree to the updated Terms, you must stop using the Services and may terminate your account.
14. Governing Law & Dispute Resolution
These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws principles.
Any dispute arising out of or relating to these Terms shall first be attempted to be resolved through good-faith negotiation between the parties. If the dispute cannot be resolved within 30 days, either party may initiate binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitration shall take place in Delaware, and the language of the arbitration shall be English.
Nothing in this section prevents either party from seeking injunctive or equitable relief from a court of competent jurisdiction to prevent irreparable harm.
15. General Provisions
15.1 Entire Agreement
These Terms, together with our Privacy Policy and any applicable subscription agreement, constitute the entire agreement between you and VectraGuard regarding the Services and supersede all prior agreements and understandings.
15.2 Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
15.3 Assignment
You may not assign your rights or obligations under these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets.
15.4 Waiver
The failure of either party to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision.
15.5 Force Majeure
Neither party shall be liable for any failure or delay in performance due to causes beyond its reasonable control, including natural disasters, pandemic, war, terrorism, government actions, internet or power outages, or third-party service failures.
16. Contact Information
For questions about these Terms or our Services, please contact us at: